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Frequently asked questions

I’ve found the article I want but can’t select my size
We follow all standard shoe sizes, go with the size you normally wear and it'd fit you well InshAllah. Moreover, to be exactly precise you can send us a picture like the shared with the article which fits you fine. if you're ordering flats then measure it with flats, if some other then match the article type.
Can you give me more information about the material used?
All of our articles are made in 100% pure leather for maximum comfort and durability. All of our articles are wholly hand-made. We make fresh stock for every customer to offer premium quality and value to every single one of our customers.
Has my order been sent yet?
You can contact our social media or our live chat option on our website and provide us with the contact number you provided while placing the order, our representative will update you shortly with the update.
Can I track my order?
You can contact our social media or our live chat option on our website and provide us with the contact number you provided while placing the order, our representative will provide you with the tracking number of your order which you can track on M&P website.
You can contact our social media or our live chat option on our website and provide us with the contact number you provided while placing the order, our representative will provide you with the tracking number of your order which you can track on M&P website.
In such cases, take the picture of the shipment and send it to us on any of our social media platforms. Upon confirmation, we'll send the right package after we'll receive the package back from the customer.
Delivery - How much is it and how long does it take?
It takes about 4-5 working days to get the orders delivered. Delivery charges are included in the prices mentioned.
Which methods of payments can I use?
Currently we offer cash on delivery
Is it safe to order online?
It is completely safe to order from our brand. We've honest reviews on our social media which can be challenged at any time.